My goal at JL Scheppers Art is for your purchase to bring joy, but sometimes it takes some extra TLC to get there.
I offer a 30-day return policy for undamaged items. The 30 days are counted from the date of receipt, which will either be the day of purchase (for in-person purchases), or the delivery date (for shipped items).
To be eligible for a return, your item must be in the same condition that you received it, unworn and in its original packaging. The customer pays for return shipping unless there is something wrong with the item or the there was another issue caused by JL Scheppers Art (the seller). You may elect to purchase your own shipping OR ask me to create a label for you and deduct the cost from the return.
To start a return, reach out using the Contact form on JLScheppersArt.com or directly email Jamie@JLScheppersArt.com.
Please inspect your order upon receipt and contact me immediately at Jamie@JLScheppersArt.com if the item is defective or damaged. Depending on the specific issue as well as the logistics of your location to mine, I will either repair or replace the item at my discretion. If repair or replacement is not an option (such as in the case of irreparably damaged original art), a refund or store credit will be issued instead at the discretion of JL Scheppers Art. Any costs related to damaged items will be covered by the seller (JL Scheppers Art) OR by any applicable insurance.
Please keep in mind that many of my items are hand-painted and that there will be natural variations in the pieces that make your item unique and one-of-a-kind. Also, colors will look different on each person's screen due to differences in user settings and technology. I do my best to note in the item description when there are multiples of a hand-painted item, so that you have a heads up when you might be receiving an item other than the specific one in the photo.
That said, mistakes can happen. Please send a photo of the item received to Jamie@JLScheppersArt.com when inquiring about a possible mis-shipped item.
Unfortunately, I cannot accept returns on clearance items or gift cards. If you are having trouble redeeming a gift card, please email me at Jamie@JLScheppersArt.com to get the conversation started. I promise I'm nice!
I will notify you once I’ve received and inspected your return, and let you know if the refund was approved or not. Returns will be refunded to your original payment method where possible.
I will make every effort to process the refund on the same business day that the returned item is received and approved, but please remember that it can take some time for your bank or credit card company to process and post the refund to your account.